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Customer care

Customer Care Agent

Remote (Africa)Full-time 3 openings

About the role

You will answer Afrikart customers by chat and email, sort out order problems, and work with vendors and shipping partners to get things fixed. Most days you will handle live chat, returns, delivery questions and payment issues, and write up anything that keeps recurring so we can fix the cause.

What you’ll need

- 2+ years in customer support, ideally e-commerce - Clear written English - Comfortable with help desk tools - Reliable internet and a quiet workspace

Skills we’re looking for

customer supportzendesklive chatreturnsenglish

What happens after you apply

  1. Apply

    Takes about 10 minutes. Tell us about your experience and answer a few questions about the role.

  2. Application review

    The hiring team reads every application and replies within 5 working days.

  3. Assessment

    If your application fits the role, you get a 30–45 minute online assessment based on real work in the role. You have 3 days to complete it.

  4. Interview

    If you pass the assessment, you qualify for an interview with the hiring manager and the team you would join.

  5. Offer

    We send a written offer with pay, start date and terms.